Delivery & Pick Up

Delivery Locations

We deliver to the metropolitan areas of Sydney, Melbourne and Adelaide. Please search for your postcode below to find out if we can deliver to your region. If you are within these regions, a delivery price will be automatically calculated for you during checkout.

If you are outside of these regions and require delivery, please contact us so we can arrange a quote for you. Free pick-up is also available from any of our locations. Find out more here.

Postcode Lookup

Type your postcode into the search field. If it comes up then it means that we can deliver to your suburb.

If your postcode doesn't appear in the table, please contact us and we'll arrange a delivery quote for you.

Picking Up Product from a LUTUM Yard

Pick-up times:
NSW - Pick-up is available from our yards from 8:00am - 2:00pm Monday – Friday.

VIC - Pick-up is available from our yards from 8:30am - 3:00pm Monday – Friday.

SA - Pick-up is available from our yards from 7:00am - 3:00pm Monday – Friday.

Click here to view our pick-up locations. Please contact us before picking up your order to ensure we can have it ready for you and make any necessary arrangements. 

* Please note: any customer entering a LUTUM yard MUST wear fully enclosed footwear.
 

Pick-up loading information: 
Due to weight and loading restrictions, your standard garden trailer may not be suitable to pick up the product from our yards. If your trailer is not marked with load specifications you can only load a maximum of half a pallet of roof tiles.

Compliance plates will dictate load limits of trailers. If there are no compliance plates our staff will advise loading options.
 

Vehicle Loading Restrictions:
Load restrictions and regulations also limit the amount of product we are allowed to loose load into vehicles. Approved safety barriers may be required. Please check with Customer Service for further details. Further restrictions may apply.

  • Loose load quantity limits

  • Size of load versus towing capacity

  • Suitability of trailer/vehicle to safely carry the load

  • Correct use of containment and restraining devices

  • Trailers without brakes or compliance plates will be restricted in their loading capacity
     

In the interests of safety, we will only load vehicles that comply with the above. Please contact Customer Service for further information.

Pallets – Pick-up:
Most products are packaged on pallets. We do not require a pallet deposit but we do ask that you return all pallets to our roofing yard or contact us to arrange a pallet pick-up. If you are picking up the product, and the quantity is under half a pallet, (depending on your product) we may allow loose loading of product to your vehicle or trailer. Conditions apply.