Refund Policy

What is LUTUM's Refund and Returns Policy?

Change of Mind

If you have changed your mind and you can provide satisfactory proof of purchase; LUTUM may offer an exchange or refund provided the product:
 

  • Is returned within 14 days

  • Accompanied by an original invoice (no photocopies accepted) and photo ID

  • Is in saleable condition

  • Is unused and is in its original packaging, and makes up a full pallet.
     

For refunds associated with over ordering the following will apply:
 

  • 25% restocking fee

  • $150.00 collection fee will apply if the product needs to be collected by LUTUM

  • The excess must make up a full pallet.
     

If you are unable to provide proof of purchase LUTUM reserves the right not to offer a refund for a change of mind. If you are unable to provide satisfactory proof of purchase LUTUM may at its absolute discretion provide you with an exchange for the current value provided of the product:

  • Is in saleable condition

  • Is unused and is in its original packaging, and makes up a full pallet.

  • We can verify that the item was originally purchased from LUTUM.
     

Consumer Guarantees

As a consumer, you are entitled to a remedy under Australian Consumer Law with respect to products purchased from LUTUM. In accordance with that law if the product has a major fault/failure you may reject the product and seek a refund or exchange. You may also keep the product and seek compensation for any drop in its value of the product.


Return Tender

Refunds will be issued using your original payment method. If a debit or credit card was used then the cardholder and the same card must be present to complete the transaction.